What is CRM?
Customer relationship management (CRM) has become the driving force behind many of today’s most successful companies. CRM is a tool used by organizations to build relationships with their current clients and understand their needs better. CMR assists in providing your clients with the best possible service. CRM is an outstanding solution for many reasons.
CRM applies to any company regardless of size or stage. Whether a company is in the start up stage or is an international company, CRM will benefit you. CRM is all about building relationships. CRM allows you to take your focus off of administration and become focused on selling.
Why Should I Care?
Introducing a CRM platform has shown to have positive effects for a company. On average, when a CRM platform is introduced, a company sees a 32% increase in sales. Productivity is up over 40% as well. The bottom line is directly affected for the better. The company benefits as a whole when you work in cohesion with a CRM platform. Map My Customers is an excellent example of a platform that improves a company's CRM. You can effectively manage customer routes, set reminders, put customers in groups, along with many more beneficial tools for an effective CRM platform.
CRM allows you to identify and add new leads efficiently. When you understand your customers better, this allows cross-selling and up-selling opportunities come to life. You are then able to gain new business with your existing customers. Trying to convince a new customer to purchase your products is much more expensive than trying to convince your existing customer to purchase more goods/services. Some CRM systems allow you to have a better insight into how your customers feel and what they are saying.
A large financial commitment is not required for a CRM integration. CRM is fairly quick and easy to implement for immediate satisfaction. There is no need to continue waste time sorting through those excel spreadsheets manually. CRM allows all of your data to be gathered in one place with easy access. CRM also allows your data to become more clear!
CRM is more than technology, it’s a lifestyle.